If you've got a question, take a look in this section to see if we have answered it for you. If you can't find the answer, then give our customer support team a call on 01604 438189 9am - 5 pm Monday - Thursday; 9am - 4.30 pm Friday.
Q. Is my card payment secure?
A. All our card payment processing is done by WorldPay world leaders in secure payment processing and your payment is entirely safe.
Q. I don’t want to pay by card, are there other options?
A. Please call +44 (0) 1604 438189 or email us. We also offer PayPal and BACS options. We can take your card details over the phone using a secure remote terminal or talk to us about setting up an account, subject to our usual terms and conditions. If you prefer send us a cheque for the full amount of your order including delivery and VAT and we can process the order upon clearance of your cheque.
Q. How do I get more information?
A. Our friendly Customer Support team will be happy to answer any questions you have by phone on +44 (0) 1604 438189 or email.
Q. I can’t see what I’m looking for on the site.
A. Call on +44 (0) 1604 438189 or email us and we’ll be happy to help.
Q. Where is Parking Shop Direct based?
A. We are part of Modal Innovation Limited, based in Northamptonshire, UK.
Q. Who is The Parking Shop?
A. We are a UK company, part of Modal Innovation Limited. The Parking Shop was originally established in 1993. We are members of the British Parking Association. We’re committed to provide great products at great value backed by really good customer service.
Q. Do you ship overseas?
A. We are happy to ship overseas. Additional delivery charges may apply so please call +44 (0) 1604 438189 or email us for a quotation. We regret we are unable to ship to USA.
Q. I’ve found the product I want but need my logo or branding on it.
A. Many of our products can be personalised. Check out our main website or simply call +44 (0) 1604 438189 or email us and we’d be happy to help.
Q. Do you offer bulk purchase discounts?
A. If you have a trade or bulk purchase enquiry please give us a call +44 (0) 1604 438189 or email us for a quotation.
Q. How do I return an item?
A. Have a look at our Delivery and Returns policy on the website, or call the office on +44 (0) 1604 438189 or email us.
Q. What is the best number I can contact the customer support and accounts department on?
A. Our main switchboard number is +44 (0) 1604 438189 and you will be connected to one of our team who will be pleased to help. Outside of office hours you can leave us a message which we'll respond to next working day or send us an email.
Q. What is the best email address to contact the customer support team or accounts department on?
A: You should send all your emails to firstname.lastname@example.org and your email will be dealt with within 48 hours (during normal working hours).